RETURN & EXCHANGE POLICY

At American Pure Vapor, we are committed to providing high-quality vaping products and exceptional customer service. We want you to be completely satisfied with your purchase. However, due to the nature of our products (nicotine and hygiene concerns), our return and exchange policy is strictly enforced to ensure the safety and compliance of our inventory.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

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Defective Items: Products that are defective upon arrival or malfunction within the manufacturer's warranty period.
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Unopened Products: E-liquids and nicotine-containing products must be unopened and sealed. Once a bottle is opened, it cannot be returned or exchanged due to health and safety regulations.
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Unused Hardware: Vape devices, tanks, coils, and accessories must be in their original, unopened packaging, or if opened, must be unused, in perfect condition, and accompanied by all original packaging and accessories.
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Proof of Purchase: A valid receipt, order confirmation email, or proof of payment is required for all returns.

2. Non-Returnable Items

For health, safety, and legal reasons, the following items cannot be returned or exchanged under any circumstances:

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Opened E-Liquids: Any bottle of e-liquid or nicotine salt that has been opened or tampered with. Used Batteries: For safety reasons, used or charged batteries are non-returnable.
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Personal Hygiene Items: Any item that comes into direct contact with the mouth (e.g., used mouthpieces) if the seal is broken and the item shows signs of use.
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Clearance & Sale Items: Items marked as "Final Sale" or purchased at a discount are not eligible for return unless they are defective.
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Age-Restricted Products: Products returned without proper ID verification at the time of purchase may be refused.

3. Defective Products & Warranty

If you receive a defective product (e.g., a mod that won't turn on, a tank that leaks immediately):

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Contact Us: You must contact us within [Number, e.g., 14] days of delivery.
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Verification: We may require photos or a video of the defect to process the claim.
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Resolution: Upon verification, we will either replace the item with a new one or issue a store credit/refund, depending on stock availability. Manufacturer warranties may also apply and will be handled directly with the brand if our store policy is exhausted.

4. How to Initiate a Return

To start a return or exchange:

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Contact Us: Email us at support@americanpurevapor.com or call 239-217-0330 with your order number and reason for return.
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Approval: We will review your request.

5. Refunds & Store Credit

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Refunds: Once we receive and inspect your return, we will notify you. If approved, refunds will be processed to your original method of payment.
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Store Credit: If a return is not eligible for a cash refund, we may offer store credit.

6. Contact Information

If you have any questions about our Return & Exchange Policy, please contact us:

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Email: support@americanpurevapor.com
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Phone: 239-217-0330
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Address: 990 Pondella Rd, North Fort Myers, Fl. 33903